The Green Message
Event
Grottini al IRDC
International Retail Design
Conference
For the 9th year, the doors of the IRDC International Retail Design Conference are going to open from the 23rd to the 25th of September 2009, at The Adolphus Hotel in Dallas, one of USA richest retail capitals.
Grottini al IRDC
EYE ON
Engaging Customers.
Let’s look at the interesting results of a recent study exploring the CEM (Customer Experience Management), Top business players see customers as their very first supporting resource, today more than ever.
Engaging Customers.
awards
Sustainability wins!
A.R.E. announces the winners of the 2009 Sustainability Awards. And the winners is… REI Round Rock, project of the year.

Awards
Good to read
The New Gold Standard.

The New Gold Standard.
Five Leadership Principles for Creating a Legendary Customer Experience Courtesy Of The Ritz-Carlton Hotel Company
By Joseph A. Michelli
From the author of best selling business books as “The Starbucks Experience”, this interesting 285-page book reveals the secrets of world-class leadership. For the first time ever, the award-winning global hospitality and lifestyle company shares information about its corporate culture and service philosophy, such as the way in which engaging customer loyalty, detecting results and retaining the best talent.
The 5 leadership principles:
1.Define and Refine
2.Empower through Trust
3. It's Not about You
4. Deliver Wow!
5. Leave a Lasting Footprint
Joseph A. Michelli

Get in touch and win!

Do you work in the retail sector, feel like an expert about it? So, write your article, post it on your blog or on Knol
and send it to getintouch@grottini.com. All materials will be evaluated according to the originality of insights and the most interesting intuitions. The prize for the best one will be an iPod Nano.